Certificate II in
Animal Care

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ACM20121 Certificate II in Animal Care
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This is a general qualification to enter into the sectors of the animal care and management industry, where workers provide care for animals in diverse workplaces such as animal shelters, kennels, catteries, sanctuaries, and veterinary clinics. At this level, work takes place under direct supervision within clearly defined guidelines for work activities.

Transform your passion and love for animals and lay the foundation for a successful career in animal care.

No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication. However, individual units of competency may specify relevant licensing, legislative and/or regulatory requirements. Users of this qualification must refer to the relevant state or territory jurisdiction for details.


This qualification is nationally recognised under the Australian Qualifications Framework (AQF).

Clients Cohort

Learners wanting to prepare to work in animal care industry and learn how to complete animal care hygiene routines, feed and water animals, provide basic first aid, and assist in the health care of animals.

The program is targeted at domestic learners with or without any prior experience or you could be in an on-the-job situation (currently employed or actively willing to seek employment).

Entry Requirements:

There are no entry requirements for this qualification.

Chelsea has its own entry requirements to enrol in this course, the student must:

  • Be at least 17 years of age
  • Have completed Year 10, or equivalent
  • Be able to undertake work experience placements at an animal care facility and veterinary clinic
  • Many students choose to volunteer at animal shelters, RSPCA etc to learn some of the practical skills they need.
  • Have access to computers and the internet.
  • Learners will be required to participate in practical training in a simulated workplace environment. This will allow time to develop hands-on skills and experience in the animal care industry and demonstrate the practical competencies required to complete the course.
  • Learners must attend a Pre-Training interview and complete a language, literacy and numeracy quiz before enrolment or the commencement of training. If additional support is required, then we can help you.

Funding, Eligibility and Course Fee

This course is delivered for fee for service students and the students who may be eligible for funding under skills first program.

Victorian residents who undertake classroom-based or blended training may be eligible for Victorian Government Funding (Skills First previously known as Victorian Training Guarantee).

Please go to the below mentioned link for the eligibility for funding under Skills First Program:

For more information, refer to the Course fee.

Terms and Conditions:

  • Chelsea College will strive to maintain highly competitive fair and reasonable fee structures.
  • Chelsea College adjusts its fees and charges from time to time. Changes to fees will be fairly and equitably applied, advertised and clearly indicate the date from which the change will take effect.
  • Chelsea College provides details of course fees in all course information.
  • Chelsea College will ensure these fees are applied and communicated to clients prior to enrolment.
  • Chelsea College adopts the following to protect fees paid in advance:
    • Flexible payment arrangements/ options will accommodate individual circumstances.
    • Chelsea College does not charge more than $1500.00 in advanced payment.
    • Fees must be paid in full before certification will be issued.
    • Acceptable payment options can be made via credit card, direct debit, and EFT remittance to accommodate the diverse financial situations of clients.

RPL and Credit Transfer


The underlying principle of Nationally Recognised Training is that a learner does not have to repeat training and assessment that has already been undertaken.

Chelsea College has a Recognition of Prior Learning (RPL) and Credit Transfer Policies and Procedures and can be found at Chelsea College’s website, which outlines in detail processes to be followed for granting recognition and credit transfer. This is supported through the RPL guidelines for this qualification which focus specifically on all units.

Learners are encouraged to apply for RPL prior to or immediately after formal enrolment but prior to the facilitated delivery of units to ensure that they do not miss any training opportunities offered should they be unsuccessful in the RPL process.

Credit Transfer relates to the recognition of learning achieved through formal education and training, and involves assessing a previously completed course or units to see if it provides equivalent learning or competency outcomes to those required within the current course of study. Learners must provide transcripts of results and/or statements of attainment for credit transfer to be assessed.

Where a learner is successful in the RPL or Credit Transfer (CT) application, the units to be undertaken and course duration will be adjusted accordingly.

Where RPL is granted, learners do not have to participate in further training and assessment for skills and knowledge that they already possess.

Delivery Location

Training and assessment will be conducted in Training rooms organised by Chelsea College or at its campus in Williams Landing.

Course Units

This course has 12 units of competency:

  • 7 core units
  • 5 elective units
Unit Code Unit Name Core/Elective
ACMGEN201 Work in the animal care industry Core
ACMGEN202 Complete animal care hygiene routines Core
ACMGEN203 Feed and water animals Core
ACMGEN204 Assist in health care of animals Core
ACMSUS201 Participate in environmentally sustainable work practices Core
ACMWHS201 Participate in workplace health and safety processes Core
BSBCMM211 Apply communication skills Core
ACMGEN205 Source information for animal care needs Elective
ACMGEN301 Prepare and present information to the public Elective
ACMGEN309 Provide basic animal first aid Elective
ACMGEN310 Provide reception services for an animal care facility Elective
HLTAID011 Provide First Aid Elective

Assessment Methods:

  • Knowledge Questions (Written Questions)
  • Practical Tasks (Role Play / Demonstration / Report Writing)


Chelsea College shall provide learners with equipment and resources as specified in the ACM training package. Learners will have access to an Animal care setting and additional resources (listed below) for specific units as specified in the Training package for the purposes of assignment work, to provide the learner with a functional operating environment to base their training & assessment on.

Students will be provided with student assessment workbook, learner guide, and power point presentations.

RTO will provide a suitably equipped simulated workplace environment, classrooms and laptops (if required) for training and assessment processes, as well as a range of additional resources that may be required. Participants are also provided with access to:

  • adult, child and infant resuscitation manikins
  • a range of animals or models
  • Animal care setting
  • AED training device
  • different types of training adrenalin auto-injector training devices (e.g. EpiPen and AnaPen)
  • different types of placebo bronchodilators and a spacer device
  • roller bandages
  • triangular bandages
  • workplace First Aid kit
  • wound dressings
  • Personal protective equipment (PPE)


Upon successful completion of this course, student will receive a nationally recognised ACM20121 - Certificate II in Animal Care. Students who do not complete all units may be eligible for a Statement of Attainment for partial completion of the course.

Education Pathways

  • ACM20217 Certificate II in Horse Care
  • ACM30121 Certificate III in Animal Care Services
  • ACM40121 Certificate IV in Animal Regulation and Management
  • ACM50119 Diploma of Animal Technology

Further Information

Before enrolment, each student should ensure s/he meets the following requirements:

  • Enrolment Application Form can be downloaded from website or requested to be emailed. Filled in enrolment application form can be forwarded to
  • Read and understand the complete information available at Chelsea College’s website or email your request to
  • Read and understand all policies and procedures available at Chelsea College’s website or email your request to
  • Provide Chelsea College with their Unique Student Identifier (USI) number. For more information, see
  • You can post or visit us at our head office Office 413, 101 Overton Rd, WL VIC 3027
  • You will also find further information about fees and refunds and the enrolment process applied by Chelsea College on the website and Student Handbook.
  • For further details or queries, Chelsea College can be contacted via email at or phone: +61 470 557 597.

Important Information

  • Chelsea College has got the systems in place to make sure that student is getting quality training during the course. Chelsea College is responsible for compliance and training & assessment of this course and there are no third-party training provider services acquired by Chelsea College.
  • Please go through the policies and procedures regarding enrolment, fee refunds and complaints & appeals available on the website.

Our responsibilities to the students:

  • Providing Quality Training and Assessment
  • Complying with the ASQA guidelines, AQTF standards/elements
  • Issuing AQF certification, when all the assessment and financial requirements are met by the students.

Please note that Chelsea College does not provide any guarantee of:

  • A learner will complete a training product on its scope of registration; or
  • A training product can be completed in a manner that does not meet the requirements of the relevant training package or VET accredited course; or
  • A learner will obtain a particular employment outcome.
  • Licensing outcome

Students must read the student handbook before making an enrolment decision. You can contact student services for any further information.

Nationally Recognised


Course Duration

32 weeks

Delivery Mode

  • Classroom Based
  • Workplace
  • Distance Learning
  • Virtual/Blended

Employment Pathways

  • Animal Attendant
  • Clinic Receptionist
  • Clinic assistant
  • Pound Attendant
  • Animal Carer
  • Pet Sitter