Diploma of

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CHC52021 Diploma of Community Services
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This qualification reflects the roles of community services, case management, and social housing workers involved in the managing, coordinating, and delivering of personalised services to individuals, groups, and communities.

Our eminent faculty will equip you with specialised skills and knowledge required to supervise workers, and volunteers who coordinate and create new business opportunities. You will also learn to build your expertise in direct service work and client assistance, allowing you to make a positive impact and uplift the lives of the vulnerable. Community workers usually provide direct support to individuals or groups of individuals. At this level, professionals in community service work autonomously under broad directions from senior management.

Work Placement

200 hours

Entry Requirement

As such there are no entry requirements for this course, however students are required to undertake the Language, Literacy and Numeracy assessment and Pre-Training Review. This will determine a candidate’s suitability and relevance for the course and identification of any support required. A current Police Check and approved Working with Children Check is required before undertaking placement.

Education Pathways

On successful completion of this qualification learners will have satisfied all requirements and components and will have the knowledge and skills required to progress through to CHC62015 Advanced Diploma of Community Sector Management or -related courses.

Funding, Eligibility and Course Fee

Victorian residents who undertake training under Traineeship may be eligible for Commonwealth and Victorian Government Funding (Skills First previously known as Victorian Training Guarantee). Use our easy Eligibility Checker to find out if you’re eligible for Victorian Government Funding. Funded places are limited, so be sure to make a timely application!

For more information, refer to the Course fee.

Check My Eligibility

Course Units

This course has 20 units of competency:

  • 12 core units
  • 8 elective units
Unit Code Unit Name Core/Elective
CHCCCS004 Assess co-existing needs Core
CHCCCS007 Develop and implement service programs Core
CHCCCS019 Recognise and respond to crisis situations Core
CHCCSM013 Facilitate and review case management Core
CHCDEV005 Analyse impacts of sociological factors on people in community work and services Core
CHCDFV001 Recognise and respond appropriately to domestic and family violence Core
CHCDIV001 Work with diverse people Core
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety Core
CHCLEG003 Manage legal and ethical compliance Core
CHCMGT005 Facilitate workplace debriefing and support processes Core
CHCPRP003 Reflect on and improve own professional practice Core
HLTWHS003 Maintain work health and safety Core
CHCCCS004 Assess co-existing needs Elective
CHCCSM007 Undertake case management in a child protection framework Elective
CHCDFV006 Counsel clients affected by domestic and family violence Elective
CHCCSM004 Coordinate complex case requirements Elective
CHCCSM005 Develop, facilitate and review all aspects of case management Elective
CHCCSL001 Establish and confirm the counselling relationship Elective
CHCAOD009 Develop and review individual alcohol and other drugs treatment plans Elective
CHCCSM006 Provide case management supervision Elective

Nationally Recognised


Course Duration

78 weeks

Delivery Mode

  • Traineeship
  • Workplace
  • Distance Learning

Career Opportunities

  • Community Care Manager
  • Coordinator of Volunteer Work
  • Team Leader
  • Care Team Leader
  • Family Services Coordinator
  • Support Facilitator (Community Services)